Wilton & Noble

How safe is shopping on wiltonandnoble.com?

Please see our section on security.

How do I create a wiltonandnoble.com account?

At the end of placing your order, you?ll have the opportunity to register with us in order to be able to retrieve your details and chosen delivery address/es. (Please note that this does not include your payment card details.) You?ll be asked to set up a password to access your account.

Can I order from wiltonandnoble.com and collect from one of your shops?

Yes you can, but at the moment we only have two shops, both based in London (see addresses in Store Locator). Or you can call us on 020 7624 6200 and order over the phone to collect in store or arrange delivery.

Can I get a VAT receipt for my order?

You can obtain a VAT receipt by signing into Your Orders and then clicking on the View your order/obtain VAT receipt link. Click here to sign into Your Orders .

How do I change my online account information and communication preferences?

If you wish to change or update your online account information (including your email address, password or communication preferences) simply click on `Your Orders` in the top menu bar or click here to go the `Your Orders` page.

Then simply enter your email address and password and you will then be able to change the details that you originally gave.

If you would like to subscribe or unsubscribe from our mailing list, then go into `Your Orders` and click on the `Your interests and promotional preferences` link.

Will I get an order confirmation?

We will send you a confirmation email detailing the exact order received shortly after your order is placed.

When will my products be delivered?

After you have placed your order online, we will send you an order confirmation email with the subject ’Thank you for your purchase at Wilton and Noble’. In the ’What happens next?’ section of this email you will find information about when your products will be delivered. Click here for our delivery lead times. If you haven?t received this email within 24 hours of placing your order or your products have not been delivered within the timescale stated in the email, then please send our Customer Service team an email using our online form or telephone us on 020 7624 6200 any time between 9am and 7pm Monday to Friday.

What if my order arrives damaged?

Please click here for our online returns form or call us on 020 7624 6200 between 9am and 7pm Monday to Friday.

Do you deliver or send products outside the United Kingdom? Unfortunately, we do not have the facility to offer overseas deliveries.

Do you deliver to my address?

We deliver to most postal areas in the UK, but we’re sorry that geographical location and carrier availability can restrict our service. Delivery of certain products to the Channel Islands, Isles of Scilly and the Isle of Man may not always be possible.

Are there any places where delivery might take longer?

There are a small number of postcodes, usually in remote rural areas, where we cannot guarantee delivery within our usual timescales. Click here for a full list of postcodes where this is the case.

What if I’m not in when you deliver?

Deliveries are made by courier on Monday to Friday between 9am and 6pm or on Saturday between 9am and 12pm. If you or the intended recipient are not available, our courier will leave a card at the delivery address confirming that they have tried to deliver. Follow the instructions on this card to rearrange delivery or to collect your products. For items send by Royal Mail, the usual postal service arrangements apply.

How long will it take to receive a refund from returned products?

The product you wish to return must be in a saleable condition in its original, undamaged packaging, and we will consider the overall condition of the product being returned when making a refund. We will refund the price of the item to the purchaser or exchange it as soon as it is received by us. This will usually reach that account within 7 working days. Timings will, however, depend on the speed with which your credit/debit card company process the credit.
A refund of the delivery charge will be given in the instance of incorrect, damaged or faulty goods.

Do you offer discounts on corporate or bulk orders?

When you make a large, one-off purchase, you can benefit from discounts. Call our Customer Service Manager on 020 7624 6200 for more information.